Digital Courses & Programs:
If you have purchased a digital course or program, access details for your library will be sent immediately and automatically through an email that arrives separately to your purchase receipt. Your login will be those which you set upon signup, and can be changed in your Account Settings once logged in.
Digital Downloads:
Digital downloads should be received immediately after purchase by email. If you cannot see your download, please check spam and other related folders, as depending on the email client, they may go in there. If you are unable to locate your files please after checking thoroughly, please contact us for support.
Support channels:
Our customer support channels are manned from Monday-Friday, during business hours in GMT. Please note that due to resource constraints, we cannot answer queries that are of a general support nature (such as asking spiritual advice, etc). If you would like to join one of our free community spaces either on Facebook or in our private Circle community to ask questions and share anything related to this journey, you are very welcome to do so!
If you would like to explore places where you can receive live one-to-one or group support, click here.
For customer support, contact: team@theblazingheartfoundation.com
Important: if you are requesting technical support, please include the following information:
- Exact details of the issue you are facing, the exact steps you are following, and exactly what is occurring occurring including any error messages (precise details and screenshots where possible)
- Screenshots will be helpful, and in some cases necessary, keeping in mind that we cannot see your computer screen
- Any and all context that may be relevant – please include as much detail as possible
As we are unable to help you without this information, including it from the start will allow us to provide support quickly and effectively without requiring excessive back and forth!